Frequently asked questions

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How to Save and Load Game States

If you are experiencing difficulty saving your game, please refer to the instructions included in your package. Additionally, you can try the following methods depending on the game:

  • Press Select + X.
  • If that does not work, hold down both the left and right joysticks simultaneously.

Saving a Game State

  1. Press both joysticks simultaneously to open the menu.
  2. Navigate to Save States and select State Slot.
  3. Choose your preferred slot (e.g., Slot 1) and press A.
  4. Scroll down to Save State and confirm to store your progress.

Loading a Saved State

  1. Open the game and press both joysticks simultaneously to access the menu.
  2. Select Save States, then choose State Slot.
  3. Choose the slot number you wish to load.
  4. Navigate to Load State and confirm to resume your game from the exact point where you saved it.

If you require further assistance, please contact our support team.

Order Confirmation and Tracking

  • If you have placed an order but did not receive a confirmation email, please check your spam/junk folder.

  • We always send a confirmation email.

  • If you are looking for your tracking number, please refer to the shipping confirmation email—your tracking information is included there. (again, please check your spam folder if you have not received this within 48 hours)

Adding Your Own Games

You can personalise your console by adding your own games! Please follow the step-by-step instructions linked below:

 How to Download Games and Emulators

We recommend visiting www.retrostic.com for downloading ROMs.

Reporting Product Issues

If you are experiencing issues with our products, please send the following on WhatsApp :

  1. Send us a video demonstrating the issue.
  2. Include a photo of the back of your console and your order number.
  3. Send this via WhatsApp for faster support. 

Don't have WhatsApp? Download it using the links below:

Important Notice

As a small but growing global business, we kindly request that you follow the guidelines provided on this page to ensure we can respond to your inquiry.

Messages that do not adhere to these guidelines will not get a response (unless its not relevant to the above categories).

Thank you again for choosing RetroSoft™!

Kind regards,
The RetroSoft™ Support Team